Privacy Policy

CSRA Ground Control

Effective Date: October 9, 2026

At CSRA Ground Control, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, request an estimate, schedule services, or conduct business with us.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you visit our website, submit an inquiry, request an estimate, schedule services, or communicate with our company.

Information You Provide Directly

This may include:

  • Full name

  • Email address

  • Phone number

  • Property or service address

  • Billing information

  • Details about requested lawn care or landscaping services

  • Photographs or descriptions of your property

  • Communications, inquiries, and customer feedback

Payment Information

When customers make payments or provide payment information for recurring services, payment details may be collected and processed through third-party payment processing providers.

CSRA Ground Control does not require customers to submit sensitive payment card information through general website contact forms.

Payment information is handled according to the security practices of the applicable payment processor.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • Internet Protocol (IP) address

  • Browser type and device information

  • Pages visited and time spent on the website

  • Referring websites or search engines

  • General geographic location derived from technical information

  • Cookies and similar tracking technologies

This information helps us understand website traffic and improve our online services.

2. How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and provide estimates

  • Schedule and perform lawn care and landscaping services

  • Communicate regarding appointments, service changes, and weather delays

  • Process invoices, payments, and account balances

  • Maintain customer service records

  • Respond to customer questions, concerns, and feedback

  • Improve our website, services, and customer experience

  • Analyze website traffic and marketing performance

  • Send service-related announcements and, where permitted, promotional communications

  • Comply with legal obligations and protect our legitimate business interests

We use personal information for legitimate business purposes and do not use it in ways that are materially inconsistent with the purposes described in this policy without providing any notice or obtaining any consent required by law.

3. Website Cookies and Analytics

Our website, https://groundcontrol-augusta.com, is hosted through Squarespace.

Squarespace and any analytics or advertising services enabled on our website may use cookies and similar technologies to support website functionality, measure traffic, and understand visitor interactions.

These technologies may help us:

  • Monitor website performance

  • Understand how visitors find our website

  • Identify popular pages and services

  • Improve website navigation

  • Evaluate marketing effectiveness

Depending on the services enabled, we may use Squarespace Analytics, Google Search Console, Google Analytics, or other third-party tools.

Some cookies are necessary for website functionality, while others may be used for analytics or advertising.

Visitors may be able to control certain cookies through their browser settings or through any cookie preference tools made available on our website.

Disabling certain cookies may affect website functionality.

4. Customer Information Privacy and Non-Disclosure

CSRA Ground Control is committed to protecting the privacy and confidentiality of our customers' personal information.

We do not sell, rent, trade, distribute, or share customer personal information with third parties for their independent marketing, advertising, solicitation, or other unrelated business purposes.

Customer information, including names, phone numbers, email addresses, property addresses, billing details, and service records, is collected and used solely for legitimate business purposes associated with providing and managing our services.

Limited Service Provider Access

Certain trusted service providers, such as website hosting platforms, payment processors, and business management software providers, may process customer information only as necessary to support our business operations. Such access does not authorize these providers to use customer information for their own independent marketing purposes.

We may also disclose information when legally required, with the customer's authorization, or when otherwise necessary to comply with applicable law.

Our Commitment to Customers

CSRA Ground Control will not provide customer contact lists, personal information, or service records to outside companies for unsolicited marketing or commercial solicitation.

We take reasonable precautions to safeguard customer information and respect the trust our customers place in us.

5. Customer Communications

When you provide your email address or phone number, we may use that information to communicate about:

  • Estimate requests

  • Upcoming or scheduled services

  • Weather-related delays

  • Billing and payment reminders

  • Project updates

  • Customer service matters

We may also send promotional communications about seasonal lawn care, landscaping services, special offers, or company updates where permitted by law.

You may opt out of promotional emails by following the unsubscribe instructions, when provided, or by contacting our office.

Opting out of marketing communications does not prevent us from sending necessary service-related or transactional communications.

Where required, we will obtain appropriate consent before sending automated marketing text messages.

6. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, disclosure, alteration, or misuse.

We may rely on reputable third-party platforms for secure website hosting, payment processing, and business management.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure.

We encourage customers not to send sensitive financial information, passwords, or other confidential information through unsecured email or general website forms.

7. Data Retention

We retain customer information for as long as reasonably necessary to:

  • Provide requested services

  • Maintain accurate business and accounting records

  • Manage ongoing customer relationships

  • Resolve disputes or service concerns

  • Meet tax, legal, and regulatory obligations

When personal information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements and our recordkeeping practices.

Certain records may need to be retained even after a customer discontinues service.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, including social media platforms, review websites, payment portals, and other service providers.

These websites operate independently and may maintain their own privacy policies.

CSRA Ground Control is not responsible for the privacy practices, content, or security of third-party websites.

We encourage visitors to review the privacy policies of any external services they use.

9. Children's Privacy

Our website and services are intended for individuals seeking residential or commercial lawn care and landscaping services.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that we have collected personal information from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information as required by law.

Parents or guardians who believe their child has submitted personal information may contact us using the information provided below.

10. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information.

You may contact us to:

  • Request information about the personal data we maintain about you

  • Request corrections to inaccurate customer information

  • Request deletion of certain personal information

  • Update your contact information or communication preferences

  • Opt out of promotional communications

  • Ask questions about how your information is collected, used, or shared

We will review requests and respond in accordance with applicable law.

Certain information may need to be retained for legitimate business, accounting, contractual, or legal purposes.

We may take reasonable steps to verify a request before providing access to or changing personal information.

11. State Privacy Laws

CSRA Ground Control serves customers in Georgia and South Carolina.

We handle personal information in accordance with applicable federal and state privacy and consumer protection laws.

Additional privacy rights may apply depending on a customer's state of residence, the nature of the information involved, and the applicability of specific laws.

Nothing in this Privacy Policy is intended to limit rights provided by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website technology, service providers, or applicable legal requirements.

When changes are made, the updated version will be posted on our website with a revised effective date.

Where legally required, we will provide additional notice or obtain consent before implementing material changes to our data practices.

We encourage visitors to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:

CSRA Ground Control

Phone: 706-830-1857

Email: csragroundcontrol@gmail.com

Website: https://groundcontrol-augusta.com

Serving Augusta, Evans, Grovetown, Martinez, Harlem, Appling, Hephzibah, North Augusta, Aiken, and surrounding CSRA communities.

Grounded in Excellence, Growing with You.